Return & Refund Policy

At LunaX Stores, we strive for perfection. To maintain our high quality and hygiene standards, we operate a strict No Return policy. Please review the details below regarding our resolution process for legitimate issues.

No Returns

We do not accept returns on any items once they have been delivered. All sales are final. Please ensure you choose the correct size and style before completing your purchase.

Legitimate Issues & Resolutions

While we do not accept returns, we will assist you if you experience a legitimate issue with your order. Legitimate issues include:

• Receiving a defective or damaged item.
• Receiving the wrong product or wrong size.

If your issue is verified as legitimate, you have two options:

1. Full Refund: Automatically refunded to your original payment method.

2. Free Redelivery: We will ship a brand-new replacement at no extra cost.

How to Claim

To request a refund or redelivery, please contact us within 48 hours of receiving your order via lunaxstores@gmail.com or WhatsApp at +91 8708573737. You must include your order number and clear photos of the issue.

Processing Time

Refunds: Processed within 10 business days of approval.

Redelivery: Replacement items are typically dispatched within 1-2 business days of approval.

Exceptions / Non-Refundable Items

Certain items are strictly excluded from resolutions: Items on Sale, items purchased with discount codes, Gift Cards, or items damaged due to customer mishandling.

Questions or Concerns

If you have any questions or concerns about our refund policy, please contact us. Our support team is available via email, WhatsApp, and phone.

We reserve the right to update or modify our refund policy at any time without prior notice. Thank you for choosing LunaX Stores!